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Smart Hospitality: Podcasts Exploring AI, Automation & Workforce Evolution
This collection features industry experts discussing chatbots, robotics, revenue optimization algorithms, data personalization, and how these technologies create new roles and opportunities.
Smart Hospitality: The 20 Best AI In Hospitality Podcasts And The Future Of Work
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In a world racing toward automation, what makes us irreplaceable? The Future is Human explores how people and technology can grow together without losing what makes work meaningful: creativity, connection, and vulnerability. Hosted by Naomi Trickey and Ella McCann Tomlin from Mews, this podcast brings authentic, insight-driven conversations with leaders, innovators, and employees who are reimagining workplace culture. From candid stories of scaling organizations without sacrificing humanity to bold perspectives on diversity, AI, and leadership, each episode dives into what it really takes to build human-centered companies at scale. Whether you’re a People & Culture leader, a tech innovator, or simply curious about the future of work, you’ll hear fresh perspectives that challenge binary narratives and offer actionable insights to create workplaces where humans—and businesses—thrive. Because the future of work isn’t humans vs. technology. The future is human.
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The Hotel Moment podcast features insights and interviews with top players in the hospitality industry - across North America, Europe and Asia Pacific.
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Welcome to Survey & Beyond: The Data Collection Podcast, where we connect with professionals and organizations involved in data collection. Listen in as we discuss innovative methods and tools that can significantly enhance data quality and security, demystify complex data collection concepts, and highlight the many ways that organizations today are involved in data collection–sometimes, without even calling it “data collection.” With your host, Marta Costa, we feature in-depth interviews with experts in international development, healthcare, agriculture, and supply chain research, foregrounding real-life experiences, challenges, and strategies for improving data collection.
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Great leadership starts with truly listening to your people. Join Sean Fitzpatrick, founder and CEO of TalentMap, to hear insights and strategies that can help you do just that. In each episode of Voice Activated: Tuning Employee Insights At Work, we’ll dive into real stories of how leaders have transformed their employee experience. Explore topics like: innovative ways to build leadership skills by focusing how to ask the right questions of your people, learning how to listen and understand what they are really saying and, most importantly, strategies to involve them in change you want to make.
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In this episode of Hotel Moment, Karen Stephens sits down with Dimple Jethani, Chief Information Officer at Aramark Destinations. With over 25 years of experience in technology and hospitality, Dimple shares valuable insights on leveraging data-driven strategies to enhance guest experiences. From her journey in tech to her approach to cybersecurity and AI, Dimple offers practical advice on how hospitality businesses can harness technology to drive operational excellence and create memorable guest experiences at iconic destinations like Yosemite National Park.
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Welcome to Talk Time with MaxContact, the podcast where we talk about the latest contact center and customer experience industry news and insights. Join us as we welcome industry experts, discuss actionable strategies you can apply to your business and help professionals like you on your path to long term career progression and success.
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All Audacious, Outrageous, and Legendary Customer Experience (CX) begins with the Employee Experience (EX). Maxine Shapiro and her guests will reveal why and how this process is relevant and a highly effective way to approach your Customer or Guest Experience as well as your culture and mission. Maxine’s passion and expertise for Audacious and Authentic CX and EX came from her years as a financial commentator on NPR’s “Marketplace” and hosting of two financial radio shows and 20 years of speaking, facilitating, and coaching on Collaborcate! Collaborate, Communicate and Create ResultsExecs of businesses from all sectors, from hospitality to retail to B2B, will share the ups and downs in their quest to be Legendary. These organizations realized how they treated their employees directly influenced how the customer and guests were cared for. She’ll go into every nook and cranny. This is an exhilarating journey for all involved, and we want you to be inspired to discover your own Audacious and Legendary CX. Whether you’re already reaping the benefits of this paradigm or you know you need to, this podcast will fire your imagination! Click Subscribe now – your customers will be glad you did.
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
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Hightouch is a composable customer data platform. It helps companies collect and sync user data into ad platforms, CRMs, email tools etc. Last valued at over $600M, Hightouch has over 600 customers, including the NBA, Spotify, Plaid, Calendly, and more.
In this episode, Sandhya Hegde chats with Kashish Gupta, co-CEO and co-founder of Hightouch.
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In this week’s episode of Data Unlocked, Jason sits down with Soumyadeb Mitra, the founder and CEO of RudderStack.Passionate about finding engineering solutions to real world problems, Soumyadeb specializes in large scale distributed systems, machine learning, and deep learning.In 2019, he decided to use his expertise to build RudderStack.RudderStack is a warehouse customer data platform that’s purpose-built for data teams. Like Simon Data, RudderStack is a CDP, but on the opposite end of the spectrum. While we focus on the application side of things, RudderStack focuses on infrastructure and data collection. RudderStack is used by some of the biggest brands on the market, such as Hinge, HP, Stripe, Glassdoor, and more.In this episode, Soumyadeb and Jason discuss the future of data, data infrastructure and AI, CDP best practices, what CDPs will look like in 2025, and more. Are you ready?Let’s dive in.
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This episode features an interview with Micha Hershman, VP of marketing at Envoy. Envoy is transforming modern workplaces with products that make office life easier and work more meaningful. Micha is a marketing leader with a twenty-year history of integrating inbound and outbound demand generation strategies to drive growth and revenue at B2B SaaS and B2C organizations.
On this episode, Micha shares his insights into the building blocks of the modern data platform, why your website is the single most important conversion tool that B2B organizations have, and why the bottom line of marketing is about customer experience.
“I think platform data is something that everyone needs to leverage. And if you’re a marketer thinking like, “Hey I’m considering joining this new company,” the questions you need to ask yourself, and there are lots of them, is do they have platform data that helps me tell a story, and can I access it?” - Micha Hershman, VP of marketing at Envoy
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“Every customer recognizes that it is data that is the fuel that powers AI,” says Arun Ulag, corporate vice president of Microsoft’s Azure Data. In this episode of Bloomberg Intelligence’s Tech Disruptors podcast, Ulag talks with BI senior technology officer Anurag Rana about how Microsoft has been reorganizing its data management and insights portfolio for customers looking to leverage their data for AI. At the center of this is Microsoft Fabric, the company’s newer software-as-a-service, aimed at delivering a full data and analytics platform all in one. Ulag also discusses the company’s efforts to leverage open data to make its services compatible with third parties outside the Microsoft ecosystem, to provide customers with the widest range of options.
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To navigate the growing complexity of digital marketing and the rising importance of first-party data, marketers are deepening their tech stacks. In particular, more brands are considering investing in a customer data platform, or CDP. In this episode, Cory Munchbach, CEO of CDP company BlueConic, breaks down the use cases for a CDP, how to identify if a brand is well-positioned to leverage one, and best practices to help marketers reap the rewards of this popular but complex tool.
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Imagine what your company could do with the world’s biggest vault of intelligence on consumer behavior. Whether you’re in retail, real estate, restaurants, travel, tech or media, data is the source of many great insights. Data is how you create results. On The New World of Consumer Behavior, you’ll hear how data-driven leaders at the top brands are leveraging insights on consumer behavior and turning them into revenue results and future growth.
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The future of customer strategy is providing proactive experiences based on the predicted needs of your customers. The key to unlocking this future is your customer data, particularly the data you have collected about customer behavior. You have most of what you need to predict your customers' next move in your customers' past behavior.
This concept is predicated on the idea of Customer Science. As you might recall, Customer Science is the blending of customer data with artificial intelligence and the theories of the behavioral sciences. Customer Science is the next big thing in Customer Experiences, and it is what you need to predict accurately how your customers are going to behave.
I am fascinated by how Customer Science is already changing experiences for the better in the real world. For example, at a recent CX Live Event, I heard Michelle Huenink, Director, Customer Experience & Success at Microsoft, speak about how the company was using their data to provide predictive—and in some cases—prescriptive experiences to their customers. In this episode, Huenink explains what she did, why she did it, and how you can get started doing the same for your organization.
Key Ideas to Improve your Customer Experience
A significant part of Huenink’s motivation is transforming Microsoft’s Customer Experience to a connected experience using customer data as the basis for its change. She wants to leverage the vast amounts of Microsoft’s customer data to identify moments that are sending an individual’s experience down the wrong path, as well as find parts of the process that necessitate too much customer effort. Then, she wants to empower the front-line teams to correct course and fix things for customers, sometimes even before the customer knows there is a problem.
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This episode of The Analytics Edge, sponsored by NetSpring, features Jason Davis, the Founder and CEO at Simon Data. Simon Data is a next-generation customer data platform (CDP) built on Snowflake. It offers the fastest and simplest way to provide a true 360 degree customer view for your marketing team. Jason describes the modern martech stack and how CDPs are moving to the data warehouse, the differences between packaged and composable CDPs, and how marketing analytics helps marketers reach customers more quickly and more effectively via personalization.
With a PhD in machine learning, data mining, and statistics, Jason has helped Simon Data provide businesses the spending trends, behavioral trends, and direct customer feedback required for a comprehensive understanding of their customers. Jason was also the founder of Adtuitive, an adtech platform that was acquired by Etsy to power Etsy’s own internal ad systems.
In this episode, Jason discusses strategies for centralizing data, the role of the data warehouse, and how GenAI and LLMs are impacting marketing.
Bio:
Jason Davis is the Founder and CEO at Simon Data. With a PhD in machine learning, data mining, and statistics, Jason was also the founder of the retail adtech platform, Adtuitive, which was acquired by Etsy in 2009 to power Etsy’s own internal ad systems.
Key Quote:
“True centralization aggregates data from all channels, not just what someone clicked on the website – offline, IoT, support... Let's have shipping and returns data and everything else that is required to properly instrument a real business put in a single place, which is governed, secure, complete, and accurate.”- Jason Davis
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The Workplace Innovator Podcast, hosted by speaker, entrepreneur and answer-man Mike Petrusky, offers real-world insights from top facility management & workplace leaders on how to use tech, talent and tenacity to create the best workplaces on earth. Powered by iOFFICE, the #1 employee experience IWMS platform, The Workplace Innovator helps corporate real estate, facility management, IT, and HR leaders design incredible “friction-free” workplace experiences that fuel employee productivity, tech innovation and optimal space utilization, today, and tomorrow. Tune in now!
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Author of Career Self-Care Minda Zetlin joins us this week to explain how organizations and their employees can double down on genuine wellbeing for all by refocusing on what matters most and stepping back from toxic competitive tendencies. Minda’s approach centers the principles of hard work while forcing us to reconsider platitudes like work-life balance, pursuing one’s passion, and even the nature of hard work itself.
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Educators stay in organizations when they feel heard, supported, and valued. In this podcast, you will learn how educational leaders prevent teacher burnout, improve the employee experience, and keep more teachers in their classrooms.
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Relationships at Work - the leadership guide to creating a workplace we love.
A relatable and honest show on leadership development, focusing on improving employee engagement and company culture to entice people to apply, stay and thrive. Because no one wants a toxic environment at work, nor should they. Host and communications leader Russel Lolacher discusses the workplace topics that matter with global experts in their fields to help with the success of our organizations (regardless of industry). This show will give you the information, education, strategies and tips you need to better connect with all levels of your organization. From leadership training to employee satisfaction to diversity, inclusivity, equity and belonging to engagement... there are so many aspects to building great relationships at work and preventing a toxic environment at work. This is THE place to start your journey and create an amazing workplace.
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There you have it...
The 20 Best AI In Hospitality Podcasts And The Future Of Work
1. Industry-Specific Insights
Choose podcasts hosted by hospitality professionals or featuring real hotel, travel, or restaurant case studies.
2. Practical Applications
Look for episodes that share real AI implementation examples—not just theory. Topics like AI-powered booking systems or automated housekeeping workflows are valuable.
3. Workforce Development Focus
The best podcasts discuss reskilling, digital literacy, hybrid work environments, and future hospitality job roles.
4. Ethical & Human-Centered AI Discussions
AI in hospitality must balance automation with personalized service. Seek podcasts that explore ethical AI and guest data privacy.
5. Emerging Trends Coverage
Great podcasts highlight trends like:
6. Leadership & Strategy Insights
Hospitality leaders need strategic guidance. Look for shows covering AI adoption roadmaps and change management frameworks.
7. Global Perspectives
AI adoption varies worldwide. Podcasts featuring international examples provide broader strategic insight.
8. Actionable Takeaways
Choose content that offers checklists, tools, frameworks, or implementation tips.
9. Expert Guests
Prioritize podcasts that invite:
10. Balanced Viewpoints
The best discussions explore both opportunities and challenges, including workforce displacement concerns and ROI realities.
AI is no longer optional in hospitality—it’s becoming a competitive necessity. Podcasts focused on AI and the future of work help professionals:
By regularly listening to these forward-thinking podcasts, hospitality professionals can better understand how to combine technology with human touch—ensuring innovation strengthens, rather than replaces, service excellence.
The hospitality industry is entering a transformative era powered by artificial intelligence and evolving workforce dynamics. The best AI in hospitality podcasts provide valuable insights into automation, leadership, guest personalization, workforce reskilling, and digital strategy.
Whether you’re a hotel executive, restaurant owner, hospitality tech founder, or aspiring industry professional, staying informed through these podcasts will help you navigate the future of work with confidence.
In a world where innovation drives guest expectations, knowledge truly becomes your competitive advantage.
Subscribe to the ones that interest you, and send us an email at grow@fame.so if you know of any great AI in hospitality podcasts that we've missed!
