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Call Center Evolution: Discover the Must-Listen CCaaS Podcasts Shaping the Industry!
Immerse yourself in the customer care chronicles with top CCaaS podcasts offering next-level insights. Explore topics ranging from omnichannel support to AI-driven solutions, and unlock the secrets to delivering exceptional customer experiences.
Call Center Evolution: The 12 Best CCaaS Podcasts On The Internet
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Welcome to Talk Time with MaxContact, the podcast where we talk about the latest contact center and customer experience industry news and insights. Join us as we welcome industry experts, discuss actionable strategies you can apply to your business and help professionals like you on your path to long term career progression and success.
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In this episode, Nick and Kyle welcome Ken Presti, VP of Research & Analytics at AVANT. Ken's most recent 6/12 Report, published in June 2021, tackled #CCaaS which set a nice backdrop to round out our #CCaaS series. The guys discuss the methodology of the 6/12 report, trends in the #CCaaS market (past, present, and future), and Ken gives a sneak peek at what's ahead.
Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
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In this episode of "Advice from a Call Center Geek," we dive into a topic that's known for stirring up plenty of debates and strong feelings: CcaaS platforms.
I'm eager to offer my perspective on what's happening in the world of these providers right now. We'll explore the various aspects that make this topic so controversial and why opinions vary widely in the industry.
My aim is to provide you with a detailed understanding of the current landscape, drawing from my experiences and observations in the field.
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.Please check us out at expiviausa.com, or email us at info@expivia.net!
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TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode Dave and Evan realize that NEC is one of the largest companies in enterprise communications, and when it comes to the NEC family of UNIVERGE products, there's a good chance Ram Menghani is involved.
Ram has broad experience in all aspects of product and business development. He's been with NEC for over 21 years. We suspect he has worked for other companies, but he doesn't list any on LinkedIn. He has reason to call at least three countries home which makes him an SVP of the world.
In this discussion we get into the broader NEC line for UCaaS solutions and how it's partnership with Intermedia is so unique.
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ASL BPO is an outsourcing solutions provider that provides business solutions worldwide. In our podcast, we talk about business, entrepreneurs, startups, digital marketing, how to grow your business and increase sales, and much more!
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Outsource Accelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more.
Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business and disaster situations. Take a listen to the interviews of our leadership team.
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Meet the real people from the world of contact centres, the movers and shakers who have a uniquely different take on the future. They share meandering and inspiring stories about their careers and what it takes to be an adaptive leader in a complex world.
For the innovators, the curious, those ready to fail we share predictions and trends on everything from leadership to technology to recruitment, to the employee and customer experience that will inspire you to be a disruptor.
Join us on our mission to reinvent the contact centre world...one podcast at a time.
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Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
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There you have it... The 12 Best CCaaS Podcasts On The Internet.
Subscribe to the ones that interest you, and send us an email at support@bcast.fm if you know of any awesome CCaaS Podcasts that we've missed!
