The 12 Best Customer Management Podcasts For CX Professionals

Customer management is a multifaceted process that blends professionalism and a friendly approach to engage and retain customers effectively.

Customer management marries professionalism with a friendly approach to create a harmonious and mutually beneficial relationship between businesses and their customers. It involves a comprehensive strategy encompassing product knowledge, efficient processes, data security, issue resolution, clear communication, personalized engagement, and conflict resolution, all working together to build customer loyalty and satisfaction.

Master the Art of Customer Management: The 12 Best Podcasts for CX Professionals!

1. Talk Time with MaxContact

Welcome to Talk Time with MaxContact, the podcast where we talk about the latest contact center and customer experience industry news and insights. Join us as we welcome industry experts, discuss actionable strategies you can apply to your business and help professionals like you on your path to long term career progression and success.

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2. Humans of CX

Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.

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3. Practical AI: The Capacity for Good

Practical AI: The Capacity for Good, is a podcast that explores the positive side of artificial intelligence. We speak with thought leaders about the intersection of AI automation, customer support, and customer experience. We dive into real-life stories of how AI has improved people's lives. Join us as we explore the many ways in which AI can be a force for good and hear from those who are using it to make a positive impact on the world.

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4. Conversations with Zendesk: The Podcast

Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.

On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you.

We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code.

Like and subscribe to receive new episodes every other week. Visit www.zendesk.com/blog for updates, bonus content, and more.

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5. The Support Automation Show

Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. He hosts conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.

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6. Beyond the Queue: Inside Customer Support

Welcome to Beyond the Queue, a new podcast by Stonly that looks at the human side of customer support leadership.

In each episode, They talk with support leaders from companies like Gong, Loom, Miro, SevenRooms, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders.

They hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.

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7. Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

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8. CCW Digital: A Customer Service Online Platform

Examining the relationship between your company and your customer.

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9. Service First podcast • Fresh insights for customer service leaders

What can you do to improve your organization's performance and put customer service first?

This podcast explores the issues and challenges that stop customer service leaders like you from delivering outstanding customer experiences – and the knowledge you need to achieve better results. You‘ll hear advice, hints, tips and guest interviews to help you learn, develop and grow as you transform your organization's customer experience and operational performance, by putting service first https://www.spreaker.com/show/service-first-podcast-fresh-insights-for

Check out their latest episode here:

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Google Podcasts

10. Press 1 For Nick

The Press 1 For Nick podcast is both educational and engaging. Each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons that are focused on Customer Service and Customer Experience.

On this podcast, Customer Service and CX expert Nick Glimsdahl, and his guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries.

Check out their latest episode here:

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11. The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.

Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how they make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization.

Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

Check out their latest episode here:

Subscribe here: https://podcasts.apple.com/us/podcast/the-modern-customer-podcast/id1028911150

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12. Customer Service Secrets by Kustomer

What do businesses of all sizes value the most? Growth. But how do you grow in today’s rapidly changing environment? CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections. Tune in to hear the success stories of the brands you love, and draw practical knowledge from experts making strides across industries. Hosted and produced by Kustomer.

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That's it, team...12 great customer management podcasts to sink your teeth into right now.

Subscribe to the ones that interest you, and send us an email at support@bcast.fm if you know of any outstanding customer management podcasts that we've missed!

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