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Hospitality Benchmarking Made Easy: Podcasts Every Hotel Leader Should Follow
Learn from top hospitality leaders and analysts as they discuss benchmarking tools, market trends, and proven strategies for improving hotel performance.
Hospitality Benchmarking Made Easy: The 12 Best Hospitality Benchmark Podcasts To Elevate Guest Experiences
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In this episode of Hotel Moment, host Karen Stephens, CMO of Revinate, welcomes back Agnelo Fernandes, CEO of Cote Hospitality, to discuss Revinate's 2026 Hospitality Benchmark Report findings for the voice channel. With only 16-34% of inbound calls being actual reservations, Agnelo shares how Cote treats voice as premium inventory requiring protection through CDP connection and call triaging into revenue versus service categories. He describes two-layer staffing separating highly trained revenue closers from service support staff, unified guest data's paramount importance transforming calls from negotiations into booking experiences, only 56% of profiles containing phone numbers representing missed opportunity, and AI's structural fix role by filtering service calls to give sales protected capacity with CDP data preventing information fishing while handling FAQs for booking confirmations and housekeeping requests. Read Revinate’s 2026 Benchmark Report here: Revinate.com/hospitality-benchmark-report/
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Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers. Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more. As the CEO of the hospitality software company Mews, he's excited to be making a mark on an industry which is as old as mankind. Its an industry that desperately needs a new generation of thinkers to drive innovation. He believes technology should not alienate personal relationships, it should rather help facilitate better and more personal service.
More episodes and video content available here: https://hubs.ly/Q0350wrf0
Learn more about Matt Welle: https://www.linkedin.com/in/matthijswelle/
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Hi! I’m Jenn Boyles. If you are looking to achieve more direct bookings to decrease your dependency on the OTAs and increase your profits and control over your business, then this is the podcast for you!
Whether you are an Airbnb host, short-term rental property manager, owner or investor, each week I will share business and marketing strategies to help you build your own business. I will also bring you the best in the industry to share their knowledge along with property managers and owners to talk about what they are doing to achieve their own direct booking success.
For more, see: directbookingsuccess.com
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On this podcast, we speak with thought leaders from the attractions industry about the importance of 'Guest Experience', including advice and strategies on how to grow your business by putting the guest first.
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Are you a hotelier, hotel revenue manager or hospitality professional looking to enhance your industry knowledge and expertise? Our hospitality podcast series, LowKey by Oaky, is a perfect place to learn and get inspired by great minds from the hotel industry.
Our easy-going sessions will help you stay on top of the latest trends, discover solutions to common challenges and get insight into effective hotel management.
This podcast series is brought to you by Oaky, a hyper-personalised hotel upsell software trusted by over 3,000 customers worldwide: http://oaky.com/
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Welcome to The Proven Principles Hospitality Podcast!
From hotels to short term rentals, this show is aimed at demystifying the inner workings of the hospitality industry.
Join us each week as we feature expert interviews, while breaking down the tactics and habits of hospitality insiders and world-class performers.
Hosted by Adam Knight, Co-Founder of Recreation Vacation Rentals, hospitality veteran and operations expert with 25-years across luxury brands and independent hotel companies.
Listen and subscribe wherever you get your podcasts.
Visit https://theprovenprinciplespodcast.com to learn more.
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Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects.
Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry.
Episodes are released every week on Wednesday mornings.
To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.
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Nxt Gen Hotels podcast takes you inside the world of hospitality. We interview hotel managers, industry leaders, lecturers and anyone at the forefront of innovation within hospitality. We share insightful, actionable, pieces of advice as well as the latest trends around the world.
Your host Mark Abraham founded the hospitality technology business Shackle. His passion for all things hospitality and technology is clearly evident throughout the episodes.
We hope you enjoy.
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Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
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An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
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Welcome to Talk Time with MaxContact, the podcast where we talk about the latest contact center and customer experience industry news and insights. Join us as we welcome industry experts, discuss actionable strategies you can apply to your business and help professionals like you on your path to long term career progression and success.
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Stay informed and inspired to delight people and grow your business with short, daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
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There you have it...
The 12 Best Hospitality Benchmark Podcasts To Elevate Guest Experiences
1. Look for Data-Driven Content
Choose podcasts that regularly discuss key metrics such as:
These indicators help you measure performance against industry standards.
2. Follow Industry Experts and Analysts
The best benchmark podcasts feature:
Expert insights help translate data into actionable strategies.
3. Prioritize Trend and Market Updates
Great benchmarking podcasts cover:
This helps you adjust your strategy in real time.
4. Focus on Practical Applications
Choose shows that provide:
Actionable advice delivers more value than theory alone.
5. Check for Technology and Innovation Insights
Modern benchmarking relies on tools such as:
Podcasts discussing tech adoption help future-proof your operations.
6. Consider Episode Frequency and Relevance
Regular updates ensure you stay informed about:
Consistency matters for ongoing learning.
Hospitality benchmarking is essential for staying competitive in today’s fast-changing market. The best hospitality benchmark podcasts provide more than industry news, they deliver real data, expert analysis, and practical strategies that help you improve occupancy, optimize pricing, enhance guest satisfaction, and increase profitability. By following the right podcasts, hospitality professionals can make smarter, data-driven decisions, adapt to market trends faster, and maintain a strong competitive edge. Investing time in these resources is a simple yet powerful step toward long-term operational and financial success in the hospitality industry.
Subscribe to the ones that interest you, and send us an email at grow@fame.so if you know of any great guest hospitality benchmark podcasts that we've missed!
