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Must-Listen Call Center Podcasts: Secrets to Effective Customer Support
Discover must-listen call center podcasts that reveal the secrets to effective customer support. Tune in to gain insights into customer satisfaction, team management, and the latest trends in call center technology and practices.
In recent years, there has been a growing interest in call center podcasts. These podcasts offer a behind-the-scenes look at the world of call centers or contact centre providing insights into the challenges and rewards of working in this field. They also discuss best practices for call center management and customer service.
Discover Call Center Excellence: The 10 Best Call Center Podcasts You Should Subscribe To
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Welcome to Talk Time with MaxContact, the podcast where we talk about the latest contact center and customer experience industry news and insights. Join us as we welcome industry experts, discuss actionable strategies you can apply to your business and help professionals like you on your path to long term career progression and success.
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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
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Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.
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CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com
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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more.
Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business and disaster situations. Take a listen to the interviews of our leadership team.
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Meet the real people from the world of contact centres, the movers and shakers who have a uniquely different take on the future. They share meandering and inspiring stories about their careers and what it takes to be an adaptive leader in a complex world.
For the innovators, the curious, those ready to fail we share predictions and trends on everything from leadership to technology to recruitment, to the employee and customer experience that will inspire you to be a disruptor.
Join us on our mission to reinvent the contact centre world...one podcast at a time.
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The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.
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Interviews with real contact center customers to discuss what companies are doing correctly and incorrectly in customer experiences & interactions via today's omnichannel call center.
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There you have it... The 10 Best Call Center Podcasts You Should Subscribe To on the internet right now.
Call center podcasts are a vital resource for agents, managers, and customer service professionals seeking to enhance their skills and improve call center operations. These podcasts provide valuable insights into effective customer support, team management, and the latest trends in call center technology. By listening to the best call center podcasts, you can gain actionable strategies for optimizing call efficiency, improving customer satisfaction, and driving business growth. Whether you're looking to enhance your communication skills, stay updated on industry trends, or find innovative solutions to call center challenges, these podcasts offer the knowledge and inspiration you need. Start listening to the best call center podcasts today to elevate your customer service skills, boost your call center performance, and achieve greater success in the competitive world of customer support.
Subscribe to the ones that interest you, and send us an email at support@bcast.fm if you know of any awesome Call Center Podcasts that we've missed!
